GHOST-Bikes is fundamentally subject to the statutory provisions for warranty or any agreements reached with the respective dealer. Any warranty claims should be addressed to the dealer from who the GHOST bike was purchased. Should any defect or damage to a GHOST bike to which the warranty extends occur within the warranty period, please contact the respective dealer.
In addition to the warranty stipulated by German law, GHOST-Bikes GmbH provides an guarantee of between 3 and 5 years on the frame, depending on vehicle category. The guarantee begins with the transfer of the new bike from the dealer to the end customer. If you need to claim on your guarantee, please contact the dealer from whom the bike was purchased.
The guarantees are as follows for each vehicle category:
Paintwork, decorations, additional frame components and bearings (in the case of full-suspension frames) are excluded. The guarantee is limited to the original purchaser and is non-transferable.
Guarantee and warranty claims are invalid in the event of
Replacement parts mainly include the following:
In the event of a complain within the stipulated guarantee period, but outside the statutory warranty period, any defective frame will be repaired or replaced. The cost of troubleshooting, the installation of the components and for sending a frame within the stipulated time period will not be covered or reimbursed.
If a frame is replaced within the guarantee period, the guarantee period for the new frame shall begin from the date of replacement. However, the warranty period shall not be extended for the entire vehicle. If a specific replacement frame type is unavailable, GHOST-Bikes GmbH reserves the right to supply an alternative frame. This alternative frame may differ from the original in shape and colour, but its value shall be the same or higher.
Any warranty claims remain unaffected by this guarantee.