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FAQs

This is where you will find all the answers.

WHERE CAN I BUY GHOST-BIKES?

GHOST-Bikes can only be purchased through our retailers. You can find your local GHOST dealer using the dealer search.

WHAT'S THE RIGHT BIKE SIZE FOR ME?

To get the most out of your new bike and feel 100% comfortable on it, you need to chose the right frame size. Please take a look on our bike-wiki to find the right one for you. If you still feel insecure about the right size, feel free to get in touch with our service team through the contact form.  

WHAT IS THE MAXIMUM WEIGHT FOR GHOST BIKES?

There are different maximum permissible weights for different types of bike. This information can be found in the catalogue for the relevant year. See Downloads

Maximum permissible weight = weight of bike including rider with full clothing and luggage.  

Please also read the restrictions of the wheel and hub manufacturers DT Swiss, Mavic and Tune!

HOW LONG DOES THE GHOST BIKE GUARANTEE/WARRANTY LAST FOR?

Please see our warranty/ guarantee regulations. 

WHO SHOULD I CONTACT IF I WANT TO CLAIM A DEFECT ON MY GHOST PRODUCT?

If there is a technical defect on your bike and you like to claim it, please contact the dealer first from whom you bought the bike or product. He will help you out or contact us directly. All further steps are dealt between your bike dealer and our service department.

PLEASE NOTE: The obligation to deal with any complaints only applies to the dealer from whom the goods were purchased. Other dealers can perform the work on a voluntary basis, but are not obliged to do so.

CAN I USE MY GHOST BIKE ON A ROLLER TRAINER?

Bikes with aluminium frames can generally be used on typical roller trainer models (roller trainers with rear wheel clamps and open rollers without fixed clamping). Carbon-frame bikes may only be used on open rollers, i.e. those without any clamps.

Warning: Training on open rollers requires appropriate skill!

HOW CAN I TRANSPORT MY GHOST BIKE BY CAR?

Transporting GHOST bikes on the roof or rear rack of a vehicle can cause stresses that can damage your bike. GHOST therefore only approves the transportation of bikes inside vehicles. Please ensure that your bike is sufficiently secured and cannot be damaged (e.g. by other items of luggage).

WHAT IS THE MAXIMUM BRAKE DISC DIAMETER FOR GHOST BIKES?

The maximum approved brake disc diameters are those that were originally installed on the models of the relevant series and the relevant model year. These are valid for both front and rear, even if the fork manufacturer releases larger brake discs for its fork models.

Here are two examples:

The SE 7000 ’08 and SE 9000 ’08 have the largest brake discs in this series: 180 mm front and rear. This means it is permissible to use 180 mm or 185 mm brake discs on all SE bikes from the model year ’08, as long as the fork manufacturer approves this brake disc size on the front wheel! If a fork manufacturer only approves 160 mm brake discs on the front wheel, you may only use 160 mm brake discs.

The ERT models from ’07 have 200 mm / 203 mm discs on the front and 180 / 185 mm on the rear. This means it is permissible to use these maximum disc sizes on all ERT bikes from the model year ’07. If a replacement fork is used, you must enquire as to whether the relevant manufacturer approves this brake disc size for the fork. If the manufacturer only approves discs up to 180 mm or 185 mm, then in this case discs of 200 mm / 203 mm may not be used, even if the frame design allows such use.

The reason we limit the brake disc size for forks even if the fork manufacturer approves larger discs is that braking and the associated loading affects not only the fork, but also the frame, and more precisely, the head tube.

WHAT ARE THE MAXIMUM TYRE WIDTHS FOR GHOST BIKES?

We generally advise not to exceed the tyre widths originally installed.

However, we also advise caution when changing the original tyres for tyres of the same size by other manufacturers. Despite identical size specifications, the width and diameter of tyres can vary from manufacturer to manufacturer! For this reason and because of the fact that the remaining space between the tyres and fixed parts (frame, fork, etc.) is measured in millimetres and it is vital to check whether replacement tyres have sufficient clearance.

The following minimum clearances between tyres and fixed parts must be met:

- 4 mm for road bikes and

- 6mm for all other bikes

CAN I ADD OTHER CHASSIS COMPONENTS WITH GREATER TRAVEL TO MY BIKE?

When replacing chassis components, you must use parts with the dimensions of the original parts. Particularly in the suspension (shocks), it is necessary to ensure that eye-to-eye and installation dimensions for reducers and hubs are the same as those of the originals. Deviating dimensions will have a negative effect on the way the bike handles and can even lead to frame damage. In the case of forks it is usually sufficient to use the travel of the original fork, as the eye-to-eye only varies slightly for the same travel.

WHAT STAND SYSTEMS CAN I USE FOR MY GHOST BIKE?

Some of our bikes have a standard stand mount near the bottom bracket (stand plate) or on the dropout (KSA 40 mount).

If neither of these mounts is available you can install a universal rear stand. In the case of frames with no suspension (hardtails), you can choose between a stand with chainstay and seat stay clamps or a stand that is clamped under the rear wheel quick-release.  The only stands suitable for frames with full-suspension are those with quick-release clamps.

Warning: If a stand is clamped under the rear wheel quick-release, you must ensure that the quick-release bolt still screws into the nut completely even with the stand. We do not approve stands that are only clamped to the chainstay!

PLEASE NOTE: The large number of stand types and brands on the market makes it impossible to definitively say whether all stands with the corresponding mount will fit the bike. The best solution is to seek advice from your local dealer.  Warning: Stands may not be used on bikes with carbon rear stays.

CAN I INSTALL AN ELECTRIC MOTOR ON MY GHOST BIKE?

Electric motors cause loading for which our bikes are not designed. GHOST therefore does not approve the installation of electric motors.

CAN I INSTALL A LUGGAGE RACK ON MY GHOST BIKE?

If the seat stays and dropouts have the corresponding eye nuts, you may install a luggage rack. If there are no such eye nuts, then you may not install a luggage rack.

CAN I INSTALL A TRAILER ON MY GHOST BIKE?

From 2017, you will be able to install a trailer on all GHOST aluminium hardtails. The installation must be performed by expert, taking into account all the manufacturer’s specifications.