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STATUTORY WARRANTY
GHOST-Bikes is subject to statutory warranty provisions or any agreements you made with the retailer from whom you purchased your bike.
If you wish to make a warranty claim, always contact the retailer where you purchased your GHOST.
If your GHOST bike has a defect or damage covered by warranty during the warranty period, please contact your retailer directly.
COMMERCIAL WARRANTY
In addition to the statutory warranty under German law, GHOST-Bikes GmbH offers a commercial warranty on the frame, ranging from 3 to 5 years depending on your bike category or usage area.
The warranty begins upon handover of the new bike by the retailer to you as the end user.
If you need to assert your rights under this warranty, always contact the retailer from whom you bought your bike.
Warranty durations by bike category:
3 years for frames of category 5 bikes
5 years for frames of categories 0, 1, 2, 3, and 4
Excluded from the warranty:
Paint, decals, additional frame components, and bearings (in full-suspension frames).
The warranty applies only to the original purchaser and is non-transferable.
Want to know which category your bike belongs to?
Find out here: [insert link]
EXCLUSIONS FROM WARRANTY CLAIMS
Warranty or statutory warranty claims are excluded in the following cases:
If the defect or damage is due to failure to follow the instructions and guidance in the user manual.
If non-approved spare parts have been used.
If the defect or damage is due to force majeure, accident, improper use, unprofessional repair, lack of maintenance or care, or normal wear and tear.
If the bike has been modified without prior consent from GHOST-Bikes GmbH and this led to the defect or damage.
Important: Also take note of our additional information regarding neon colors.
SPARE PARTS & ADDITIONAL INFORMATION
Some commonly needed spare parts include:
Rims (for rim brake bikes)
Tires
Chains
Chainrings
Cogs
Hub bearings
Bottom brackets
Headsets
Bearing kits (for full-suspension frames)
Cables
Brake discs
Brake pads
Grips
Saddles
Reducers, seals, and bearings in suspension components (forks, shocks) and dropper posts
Rechargeable batteries for electric systems
If a claim is made during the commercial warranty period but outside the statutory warranty period, a defective frame will be repaired or replaced.
Costs for diagnostics, installation of components, or shipping the frame will not be covered or reimbursed.
If your frame is replaced under the commercial warranty, a new warranty period begins for that frame from the date of replacement.
However, the statutory warranty period for the entire bike will not be extended.
If the original frame is no longer available, GHOST-Bikes GmbH reserves the right to provide an alternative frame.
This frame may differ in shape or color but will be of equal or greater value than the original frame.
Statutory warranty rights remain unaffected by this commercial warranty.