PREGUNTAS FRECUENTES

Para aprovechar al máximo tu nueva bici y sentirte 100% cómodo, debes elegir el tamaño de cuadro correcto. Echa un vistazo a nuestra wiki de bici para encontrar la adecuada para ti. Además, también debe comprobar nuestro "sistema de tamaño". Si aún no está seguro del tamaño correcto, no dude en ponerse en contacto con nuestro equipo de soporte a través del formulario de contacto.

We usually list the weight of the respective model under "Specs". If the information is missing, we do not have the weight of the series models yet.

Hay diferentes pesos máximos permitidos para distintos tipos de bicicletas. Puedes encontrar esta información en el catálogo del año correspondiente. Consulta Descargas.

Peso máximo permitido = peso de la bicicleta, incluido el usuario con la indumentaria completa y el equipaje.  

Lee además las restricciones de los fabricantes de ruedas y bujes DT Swiss, Mavic y Tune.

Do you have questions about your GHOST bike? MTB-News.de and eMTB-News.de each have a manufacturer forum where GHOST riders and users can exchange information. Both forums are moderated by the GHOST service team.

Por lo general, las bicicletas con cuadros de aluminio puede usarse con modelos de rodillos de entrenamiento (rodillos de entrenamiento con sujeción para la ruedas trasera y rodillos abiertos sin sujeción fija). Las bicicletas con cuadro de carbono solo pueden usarse en rodillos abiertos (es decir, sin ninguna sujeción).

Advertencia: El entrenamiento sobre rodillos abiertos requiere de habilidades especiales.

El transporte de bicicletas GHOST en el techo o el portaequipajes trasero de un vehículo puede provocar tensiones, con posibles daños a la bicicleta. En consecuencia, GHOST solo aprueba el transporte de bicicletas dentro de los vehículos. Asegúrate de que la bicicleta tenga la protección suficiente y no pueda sufrir daños (por ejemplo, a causa de otros componentes del equipaje).

There are different possibilities. The best solution would be for your bicycle lease to fulfil the 36-month transfer contract.

Alternative solutions include a change of user or an instalment refund, or even the purchase or return of the bike. You should talk to your employer to find out which option is best for you.

Every GHOST JobBike comes with insurance against theft, accidents and damage.

You can also choose from two optional service packages to make sure your bike stays in good shape. The JobRad inspection is available for as little as €5 per month.

Anyone who lives in the same household as you can ride your bike. This could be family members, spouses or flatmates.

In most cases, this is not a problem. We will check after your order if your employer allows more than one bike.

If not, you will be informed and we will try to find a solution.

This is where JobRad differs from a "normal" purchase, because generally a revocation of your JobRad is excluded. Please check your bike carefully for defects or faults after you receive it before confirming that you have taken delivery of the bike at JobRad. If your bike is delivered damaged, please contact our customer service to check further steps. You can also exchange your bike if you ordered the wrong frame size. In this case, you can exchange the bike for an identical bike with a different frame size within 30 days.

Not all bicycle dealers offer JobRad, but all dealers have the opportunity to do so. In Germany, you have a selection of over 6,000 JobRad specialist dealers available. This includes smaller local shops as well as large chains and online stores. You can find the specialist dealer near you through the dealer search.

At the end of the leasing period, JobRad GmbH offers you a purchase contract for your JobRad. If you do not wish to buy your JobRad, JobRad GmbH takes care of the collection. This is usually done by a transport company, which also provides the necessary packaging. The bike will be collected within 30 working days after the end of the contract. In rare cases, the collection may be handled by the delivering dealer. All necessary information will be provided by JobRad after the end of the lease period (36 months).

Por lo general, recomendamos no superar los anchos de neumáticos instalados originalmente.

Sin embargo, también recomendamos ser cautos al cambiar los neumáticos originales por neumáticos del mismo tamaño de otros fabricantes. Pese a que las especificaciones de tamaño son idénticas, el ancho y el diámetro de los neumáticos pueden variar entre un fabricante y otro. Por este motivo, y debido a que el espacio que existe entre los neumáticos y las piezas fijas (cuadro, horquilla, etc.) se mide en milímetros, es vital comprobar si los neumáticos de reemplazo tienen la holgura suficiente.

Deben cumplirse las siguientes holguras mínimas entre neumáticos y piezas fijas:

- 4 mm para bicicletas de carretera,

- 6 mm para el resto de las bicicletas

Al reemplazar componentes del chasis, debes utilizar piezas con las dimensiones de las piezas originales. Particularmente en la suspensión (amortiguadores), debe garantizarse que las dimensiones de centro a centro y de instalación para reductores y bujes sean las mismas que las de los originales. Las dimensiones con desviación tendrán un impacto negativo en la manera en que se maneja la bicicleta, e incluso pueden producir daños en el cuadro. En el caso de las horquillas, por lo general suele ser suficiente usar el recorrido de la horquilla original, ya que la distancia de centro a centro solo varía levemente para el mismo recorrido.

Algunas de nuestras bicicletas tienen un montaje de caballete estándar cerca del soporte inferior (placa del caballete) o en las punteras (montaje KSA 40).

Si alguno de estos montajes está disponible, puede instalar un caballete trasero universal. En el caso de cuadros sin suspensión (bicicletas rígidas), puede optar entre un caballete con vaina y abrazaderas de vaina superior o uno fijado debajo de la abrazadera de liberación rápida de la rueda trasera.  Los únicos caballetes aptos para cuadros con suspensión completa son los que tienen abrazaderas de liberación rápida.

Advertencia: si se fija un caballete debajo de la abrazadera de liberación rápida de la rueda trasera, debes asegurarte de que el perno de liberación rápida siga atornillado completamente dentro de la tuerca, incluso después de colocar el caballete. No aprobamos caballetes que solo estén sujetos hasta la vaina.

NOTA: la gran cantidad de tipos de caballete y marcas en el mercado hace imposible la tarea de determinar fehacientemente si todos los caballetes con su montaje correspondiente serán aptos para la bicicleta. La mejor solución es consultar al distribuidor local.  Advertencia: No pueden usarse caballetes en bicicletas con vainas traseras de carbono.

Los motores eléctricos pueden causar cargas para las cuales nuestras bicicletas no están diseñadas. Por lo tanto, GHOST no aprueba la instalación de motores eléctricos.

Si las vainas superiores y las punteras tienen las tuercas de ojo correspondientes, puedes instalar un portaequipajes. De lo contrario, no puedes instalarlo.

A partir de 2017, podrás instalar un remolque en todas las bicicletas rígidas de aluminio GHOST. La instalación debe realizarla experto y deben tenerse en cuenta las especificaciones del fabricante.

Riding your e-bike in winter is no problem. Please note, however, that especially in adverse conditions such as snow or ice, you should only get on your bike if you are confident that you can do so under the difficult conditions!

Do not use a strong engine support (TURBO mode) when starting off, as this makes it easier for your wheels to spin in snow and slush. In addition, the tyre tread will be affected. After your ride, you should remove the battery from your bike, store it at room temperature and only reinsert it when you start riding.

In low temperatures, the battery of your bike loses capacity, which in turn has a negative effect on the range of your e-bike. Please bear this in mind before you set off on your tour.

You can protect your battery in winter with a neoprene cover from a specialist shop.

If you stop riding, you should also remove the battery, store it at room temperature and only reinsert it when you start riding.

If the e-bike will not be used for an extended period of time (1 month or more), you should do the following:

Your e-bike should be stored in a place protected from the weather, e.g. in the cellar, garage or under a carport. Do not forget to recharge your bike battery before your first tour.

Over time, your battery loses capacity, partly due to self-discharge. However, you can maximise the life of your battery by storing it correctly.

You should therefore store your battery in a dry, well-ventilated place that is protected from moisture and sunlight, at a temperature of approx. 10-20°C. The optimum storage temperature, which prevents or slows down the ageing process of the battery, is a constant 10°C (50°F). Make sure that you store the battery on a flat and stable surface.

If you ever need to charge your battery, you should do so under the same conditions. Be careful not to store the battery when it is "fully charged" or "empty": this will cause it to wear out more quickly. Also, avoid temperatures below zero and above 40°C: Storing the battery for just two hours below these temperatures can damage the lithium-ion cells of your battery.

If you have not used your bike for more than four months, an appointment with a specialist dealer or maintenance of your e-bike is recommended in any case.

Before your first tour, you should fully charge the battery. Only when you have used up your battery should you charge it to 100% for the second time - then you can charge your battery again as before. This procedure helps your battery management system to calculate the battery capacity correctly.

If you notice a technical defect on your bike and would like to complain about it, please contact the dealer from whom you purchased the bike first. He will help you or get in touch with us. All further steps will then be clarified between the dealer and our service department. Important to know: An obligation to deal with complaints applies only to the dealer who sold the product to you. Other dealers may carry out complaints processing on a voluntary basis, but are not obliged to do so.

With MRS, you have numerous options for storing your essentials during your bicycle tour. Your bicycle can be securely locked as well.

Currently, SuperFit bikes cover a body height range from 156 cm to 196 cm perfectly. The resulting frame sizes are XS – XL. Riders shorter than 156 cm fall into the kids / youth bike category. However, we don’t have any suitable bikes for riders taller than 196 cm at the moment.

SuperFit is not bike-fitting. Bike-fitting means to fit a bike as well as possible to the individual body shape of the rider. SuperFit means the design of the bike is already based on scientific data on human body proportions – thus, the bike already fits any height between 156 and 196 cm perfectly. Minimal final adjustments like saddle width and brake lever width may be made.

If you have questions please contact the nearest GHOST dealer. Besides that you can always get in touch with our service team through the contact form.

SuperFit bikes are available in different equipment versions in order to satisfy every biker and his or her demands. Whether you are a beginner or a professional, our range features the right level for everyone.

Base: designed for first-timers. Normal bike use.

Essential: for the occasional hobby biker. Suitable for the road and easy terrain. No special features. 

Universal: for the active hobby biker and daily use.

Advanced: for demanding bike lovers. High-end quality and best components. Equipped with additional tech features.

Pro: for demanding professionals who know exactly what they want and what they need. Premium quality components. Designed for tough competitive race conditions. 

Yes, all new GHOST designs will be based on the SuperFit concept.

Puedes etiquetarnos en tus publicaciones de Instagram a través de @ghostbikes_mtb o utilizando uno de los siguientes hashtags:

#ghostbikes

#ghostbikes_mtb

#ghostfullpartycrew

#girlsonghost

#ghostlector (o cualquier otra bicicleta)

#ghostfactoryracing

Luego nos pondremos en contacto contigo, preguntándote si puedes permitirnos publicar la imagen en la página de la Familia GHOST. Una vez que respondas con #yesghost, tu imagen se compartirá con el resto de la familia.

Con tu permiso a través de #yesghost, podemos usar tu foto en el sitio web, en la página de la familia GHOST, en el boletín informativo o en ubicaciones específicas de productos. Tu foto no se compartirá con terceros.

Lee más sobre nuestras declaraciones de privacidad aquí.

Electrical appliances
There are numerous laws and regulations worldwide that govern the take-back and disposal of old electrical appliances. The most internationally known directive is the European WEEE Directive 2002/96/EC and its amendment 2012/19/EU in Europe. This directive regulates, among other things, the environmentally sound disposal of waste electrical and electronic equipment (WEEE).

Batteries
Here, too, country-specific take-back obligations have been established in many countries around the world as a requirement for the manufacturers of the products, among others. In addition to the European Battery Directive 2006/66/EC, there are many other laws worldwide that regulate the return and recycling of batteries and accumulators.

Packaging
If packaging waste is generated after the sale of products, it is covered in many countries by the country-specific take-back obligations within the framework of extended producer responsibility.

Here, too, the best-known directive is probably an EU directive. In our case, the Packaging Waste Directive 94/62/EC, combined with its adaptations in 97/129/EC.

Electrical equipment (waste electrical equipment)
Many products of GHOST-Bikes GmbH are classified as electrical equipment according to the WEEE Directive. For example, in the case of the e-bike, the entire vehicle, minus all the batteries it contains, is considered to be waste electrical equipment.

If individual components of the drive system have to be disposed of, then these are of course also classified as waste electrical equipment.

In addition, the following general bicycle components are also affected by the definition:

Batteries (Li-ion batteries and various types of batteries)
In general, all types of batteries and accumulators are affected by the regulations. The lithium-ion batteries for our ePerformance products make up the largest part of our batteries/accumulators.

In addition there are

Packaging (transport and sales packaging)
GHOST-Bikes GmbH ships all of its vehicles and accessories to the specialised trade packed in cardboard boxes.

This transport and partly also sales packaging consists of cardboard and plastic.

Complete vehicles
Do not dispose of your vehicle in household waste. Hand it in at a municipal collection point or at a recycling centre. Alternatively, there are collections organised by municipalities or companies. Contact your local municipality or city council or look for information in your mail.

Electrical elements, batteries and accumulators
In the case of pedelecs, S-pedelecs, bicycles with electric gears or shock absorbers, all batteries and rechargeable batteries or removable operating parts containing batteries and rechargeable batteries must be removed beforehand. I.e. the batteries of the drive system, displays with permanently installed batteries, batteries installed in or on the frame for shifting or damping systems, etc. In the case of removable displays with a permanently installed battery, displays that still provide an active display after removal from the holder and do not have a recognisable battery compartment on the back, the entire display must be disposed of. It is only permitted to open a battery compartment accessible from the outside (usually a button cell). The display housing must not be opened to remove a permanently installed battery. Permanently installed display batteries are usually lithium-ion batteries and therefore hazardous waste. They must not be disposed of in household waste, but must be taken to a local authority collection point or a recycling centre. This also applies to replaced rechargeable batteries that cannot be used any longer due to wear or a defect. Please also observe the information in the chapter "Safety instructions / Battery safety instructions" in the supplementary instruction manual for pedelecs, S-pedelecs. Commercially available batteries - so-called portable batteries - can not only be handed in at a municipal collection point or a recycling centre, but can also be thrown into battery collection boxes that are set up in various shops. After the battery(ies) or accumulator(s) have been removed, the remainder of the vehicle is designated as waste electrical equipment and must then be recycled separately. Here, too, your dealer, but also the collection point of the municipality or a recycling centre can help you.

Note on the identification of batteries and accumulators
In order to clearly identify batteries or accumulators contained in electrical or electronic equipment, pay attention to the labelling of the equipment as well as to the description in the enclosed operating instructions. By identifying the type, the type and the substances and materials used, conclusions can be drawn about proper handling and disposal.

If batteries or accumulators contain mercury (Hg), cadmium (Cd) or lead (Pb), you will find the respective chemical symbol below the symbol of the crossed-out dustbin.

Electronic components and accessories
If LED headlights, LED tail lights or hub dynamos, as well as accessories such as bicycle computers or navigation devices are replaced or defective, they must also be disposed of separately. Leave such parts and devices at a municipal collection point or a recycling centre.

Note on deletion of personal data
If an electronic component is disposed of that allows personal data to be entered, stored or transferred to it, this data must be deleted before disposal. The owner of the device is responsible for this.

Packaging
Packaging with which our vehicles are protected during shipment from us as manufacturer to the specialist trade is called transport packaging. As the manufacturer, we are affiliated with a return system to ensure that the packaging is disposed of correctly and according to type. This system is contacted by the specialist trade with the information provided by us. The system partner then takes back the sorted transport packaging from the specialist retailer.

Packaging that the end consumer purchases from the specialist trade with our accessory or spare part product is referred to as sales packaging. This must then be disposed of by the end consumer at the place of residence. As a rule, this can even be handed in to the specialist retailer directly after purchase. Paper, cardboard and cartons should be disposed of as waste paper, while films and other plastics should be collected as recyclables.

Separation by type can be done with the help of the labels that are usually affixed or applied. Three arrows arranged as a triangle and an additional marking with letters and/or numbers (coding) indicate the material used.

Example of frequently used codes

Stoff Abkürzung Nummer
… … …
Polyethylen niedriger Dichte LDPE 4
Polypropylen PP 5
Polystyrol PS 6
… … …
Wellpappe PAP 20
Sonstige Pappe PAP 21
Papier PAP 22
… … … 

Example of a possible sorting instruction for France

This marking can be found on sales packaging which has been applied for the French market.

Lubricants and care products
Do not dispose of lubricants and care products in household waste, in the sewage system or in nature. These must be taken to a collection point for special waste.