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News / Voluntary product recall - Front fork (version for disk brake) of road bike models GHOST Nivolet X, model years 2017 and 2018

Voluntary product recall - Front fork (version for disk brake) of road bike models GHOST Nivolet X, model years 2017 and 2018

NIVOLET X 5 LC 28
NIVOLET X 5 LC 28
NIVOLET X 7 LC 28
NIVOLET X9 / X 9.8 LC U
NIVOLET X 3.8 LC
NIVOLET X 5.8 LC
NIVOLET X 7.8 LC
NIVOLET X 9.8 LC

The safety of our products and their users is our greatest concern. Market observations have now revealed that road bikes of the above-mentioned model have been put on sale with carbon forks that demonstrate production tolerances that are potentially too high.

In the worst case, this can lead to the unanticipated breakage of the left fork blade. This represents a considerable safety risk to the user.

 

The following models are affected and must not continue to be used under any circumstances:

ModelYearArticle No.
NIVOLET X 5 LC 28 U BLK/TI-GRY/NE-RED201717RA6574, 17RA6575, 17RA6576, 17RA6577, 17RA6578, TB17122, TB17146, TB17234, ZW4629
NIVOLET X 7 LC 28 U
TI-GRY/MC-GRY/NE-RED
201717RA6581, 17RA6582, 17RA6583, 17RA6584, 17RA6585, 17FRA0001, FE0095, FE0096, FE0097, FE0098, FE0099, FE0100, FE0101, MM17RA6582, TB17123, TB17134, TB17247, TB17260, ZW4805
NIVOLET X9 / X 9.8 LC U
WTE/WTE/RED
201717RA6588, 17RA6589, 17RA6590, 17RA6591, 17RA6592
NIVOLET X 3.8 LC U
GRY / GRY / YEL
201818NI3001, 18NI3002, 18NI3003, 18NI3004, 18NI3005, SB18NI3003
NIVOLET X 5.8 LC U
GRY / GRY / RED
201818NI3008, 18NI3009, 18NI3010, 18NI3011, 18NI3012, SB18NI3010, ZW4940
NIVOLET X 7.8 LC U
RED / BLK
201818NI3015, 18NI3016, 18NI3017, 18NI3018, 18NI3019, MB18NI04, SB18NI3017
NIVOLET X 9.8 LC U
WTE / WTE / RED
201818NI3022, 18NI3023, 18NI3024, 18NI3025, 18NI3026, MB18NI02, SB18NI3024, ZW4655

 

All forks of these models must be exchanged for safety reasons.

 

Only the above-mentioned models with disk brakes are affected. No other models are affected.

What should I do?

If your bike is affected by this recall, please contact your local GHOST dealer or the dealer where you bought the bike. He will contact our service department and replace the fork. Please note that a corresponding processing time can occur.

Contact

If you have questions about the procedure or if you are not sure whether your bike is affected or not, please contact our service department at recall-nivolet-x-forks(at)ghost-bikes.de or +49 (0) 9632 9255-151. 

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