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Frequently asked questions

Here you'll find the answers

General

WHERE CAN I BUY GHOST-BIKES?

You can buy GHOST-Bikes from a specialist retailer as well as from online bicycle dealers. You can find a GHOST dealer near you via the dealer search.

WHICH FRAME SIZE IS RIGHT FOR ME?

In order to get you into the full riding enjoyment, your bike should of course fit perfectly to your height. As a guide to determining the correct frame size, you can take a look at our bike wiki.

The following applies to our new SuperFit bikes: every cyclist between 156 and 196 cm in height will find the perfect bike. If you are exactly between two sizes, your inner leg length decides on the appropriate frame height. Learn more about SuperFit here.

If you are still unsure about the right frame size, get in touch with our customer service via the contact form.

WHERE CAN I FIND THE WEIGHT OF A BIKE?

We usually list the weight of the respective model under "Specs". If the information is missing, we do not have the weight of the series models yet.

WHAT’S THE MAXIMUM ALLOWED TOTAL WEIGHT?

Each bike has to be used within and according to their range of use. If a bike is exposed to more stress than intended in its specific range of use, the bike and/or its parts may be damaged or break. Therefore it is essential to follow our recommendations for max. allowed total weight (= weight of the bike plus fully geared rider plus luggage/back pack).

Please also note the restrictions of the wheel and rim manufacturers DT Swiss, Mavic and Tune. If you are unsure, send us a message via the contact form.

CAN I USE MY GHOST-BIKE ON A BIKE TRAINER?

Bikes with aluminium frame can basically be used on the usual types of roller trainers (roller trainers with rear gear clamping and loose roller without fixed clamping). Bikes with carbon frames may only be used on a loose roll, i.e. without any clamping.

CAN I TRANSPORT MY BIKE IN A BICYCLE CARRIER ON THE CAR?

Transport on a roof or rear rack of a car causes loads that can damage your bike. Therefore, we recommend that you only transport your bike inside your car and do without a bike carrier. Your bike will thank you.

SUPERFIT BY GHOST

WHAT IS SUPERFIT BY GHOST?

From now on, we rely on a specially developed algorithm for the holistic calculation of our so-called "from-rider-to-bike-geometries". This algorithm is called SuperFit. The bike no longer has to be "adapted" to the rider, because it fits almost every biker perfectly ("from-rider-to-bike"). This makes cycling intuitive and carefree – without any pain.

WHAT HAPPENS IF MY HEIGHT CAN’T BE GROUPED INTO THE SUPERFIT SIZE TABLE?

Currently, SuperFit bikes cover a body height range from 156 cm to 196 cm perfectly. The resulting frame sizes are XS – XL. Riders shorter than 156 cm fall into the kids / youth bike category. However, we don’t have any suitable bikes for riders taller than 196 cm at the moment.

WHAT IS THE DIFFERENCE TO BIKE-FITTING?

SuperFit is not bike-fitting. Bike-fitting means to fit a bike as well as possible to the individual body shape of the rider. SuperFit means the design of the bike is already based on scientific data on human body proportions – thus, the bike already fits any height between 156 and 196 cm perfectly. Minimal final adjustments like saddle width and brake lever width may be made.

WHO CAN I ASK FOR HELP IF I HAVE QUESTIONS REGARDING SUPERFIT?

If you have questions please contact the nearest GHOST dealer. Besides that you can always get in touch with our service team through the contact form.

WHAT DO THE SPEC LEVELS BASE, ESSENTIAL, UNIVERSAL, ADVANCED AND PRO STAND FOR?

SuperFit bikes are available in different equipment versions in order to satisfy every biker and his or her demands. Whether you are a beginner or a professional, our range features the right level for everyone.

Base: designed for first-timers. Normal bike use.

Essential: for the occasional hobby biker. Suitable for the road and easy terrain. No special features. 

Universal: for the active hobby biker and daily use.

Advanced: for demanding bike lovers. High-end quality and best components. Equipped with additional tech features.

Pro: for demanding professionals who know exactly what they want and what they need. Premium quality components. Designed for tough competitive race conditions. 

DOES SUPERFIT APPLY TO ALL GHOST-BIKES IN THE FUTURE?

Yes, all new GHOST designs will be based on the SuperFit concept.

TECHNICAL

UP TO WHAT MAXIMUM BRAKE DISC DIAMETER ARE GHOST-BIKES APPROVED?

Maximum brake disc diameters are permitted, which have actually been installed on the models of a particular series and model year. This applies to both the rear and the front, even if the fork manufacturer should release larger brake discs for its fork model.

WHICH MAXIMUM TYRE WIDTHS ARE APPROVED FOR GHOST-BIKES?

Basically, our statement is not to exceed the original tyre size. However, caution should also be taken when replacing the original tyres with tyres of the same size but from another manufacturer. Tires can vary in width and height, despite the same size specifications. For this reason, and also because the remaining space between tyres and fixed parts (frame, fork and other parts) is a matter of millimetres, it is essential to check whether an exchange tyre has enough space.

The following minimum distances between tyres on fixed parts must be met:

- 4mm for road bikes and

- 6mm for all other wheels

I WANT TO REPLACE MY SUSPENSION WITH COMPONENTS WITH HIGHER TRAVEL? IS THAT PERMISSIBLE?

When replacing suspension components, it is essential to take over the dimensions of the original parts. Especially with the shock, care must be taken to ensure that the installation length, the mounting dimensions of the bushings and the stroke match the original elements. With other dimensions, the riding behavior deteriorates and can even lead to frame damage. In the case of forks, it is usually sufficient to take over the travel of the original fork, as the installation lengths vary only minimally with the same travel.

WHICH KICKSTAND SYSTEM CAN I USE FOR MY GHOST-BIKE?

Some of our wheels have a standard kick-stand mount near the bottom bracket (stand plate) or at the drop-out (KSA 40). If none of these mounts are available, there is the possibility to install universal rear kick-stands. On hardtails, either a stand with chain and seat stay clamp or a stand can be mounted, which is clamped under the quick release of the rear wheel. For full suspension frames (fullies) only the kick-stands with quick release clamp are suitable.

Attention: If a stand is clamped under the quick release of the rear wheel, it must be ensured that the threaded rod of the quick release still fully grips into the thread of the quick release nut despite the stand. Stands that are clamped only to the chain stay are not approved.

Note: Due to the large number of stand types and brands on the market, it is not possible to make a statement whether all stands with the corresponding holder fit your bike. Therefore, it is best to get advice from your GHOST dealer.

Important: No stand may be attached to wheels with carbon rear end.

CAN I RETROFIT AN ELECTRIC DRIVE ON MY GHOST BIKE?

We do not approve the subsequent installation of electric drives on our bikes, as this creates loads for which our bikes are not designed.

CAN I MOUNT A LUGGAGE RACK ON MY GHOST-BIKE?

If the corresponding threaded eyelets are present in the seat stays and drop-outs, a luggage carrier may also be attached. If these eyelets are not available, no carrier system may be mounted.

CAN I MOUNT A TRAILER ON MY GHOST-BIKE?

Trailer mounting has been allowed on all GHOST aluminium hardtails since 2017. The assembly must be carried out by experts in compliance with all manufacturer's specifications.

KANN ICH MIT MEINEM E-BIKE AUCH IM WINTER FAHREN?

Mit dem E-Bike auch im Winter zu fahren stellt keine Probleme dar. Beachte bitte jedoch, dass du insbesondere bei widrigen Bedingungen wie Schneefall oder Eis nur auf das Rad steigen solltest, wenn du es dir unter den erschwerten Bedingungen selbst zutraust!

Verzichte beim Anfahren auf eine starke Motorunterstützung (TURBO-Modus), da dadurch deine Räder bei Schnee und Matsch leichter durchdrehen können. Außerdem wird das Reifenprofil in Mitleidenschaft gezogen. Nach deiner Fahrt solltest du den Akku deines Rads entnehmen, bei Raumtemperatur lagern und erst zu Fahrtbeginn wiedereinsetzen.

WAS PASSIERT MIT MEINEM AKKU, WENN ES KALT IST?

Bei niedrigen Temperaturen büßt der Akku deines Fahrrads an Kapazität ein, was sich wiederum negativ auf die Reichweite deines E-Bikes auswirkt. Bitte beachte dies, bevor du deine Tour antrittst.

Deinen Akku kannst du im Winter mit einem Neoprenüberzug aus dem Fachhandel schützen.

Außerdem solltest du bei einer Fahrtunterbrechung den Akku entnehmen, bei Raumtemperatur lagern und erst zu Fahrtbeginn wieder einsetzen.

WIE SOLLTE ICH MEIN E-BIKE LAGERN, WENN ICH ES LÄNGER NICHT BENUTZE?

Wenn das E-Bike für eine längere Zeit (1 Monat oder mehr) nicht benutzt wird, solltest du Folgendes unternehmen:

  1. Akku bei 30-60% Ladekapazität (2-3 Striche) entfernen
  2. Den Akku im Trockenen bei 10-20°C lagern
  3. Für YAMAHA Akkus: Ladestand des Akkus wöchentlich überprüfen und gegebenenfalls (bei niedrigem Akkustand) für ca. 10 Min. laden.

Bei BOSCH Akkus ist kein Nachladen notwendig.

Dein E-Bike sollte an einem witterungsgeschütztem Ort abgestellt werden, z.B. im Keller, in der Garage oder unter einem Carport. Vergiss nicht, vor der ersten Tour deinen Bike-Akku wieder aufzuladen.

WIE LAGERE ICH MEINEN AKKU RICHTIG?

Mit der Zeit verliert dein Akku an Kapazität, unter anderem durch die Selbstentladung. Durch eine korrekte Lagerung kannst du die Lebensdauer jedoch maximieren.

Deinen Akku solltest du daher an einem trockenen, gut belüfteten Ort, der vor Feuchtigkeit und Sonneneinstrahlung geschützt ist, bei ca. 10-20°C lagern. Die optimale Lagerungstemperatur, die Alterungsprozesse des Akkus unterbindet bzw. verlangsamt, beträgt konstante 10°C. Achte darauf, dass du den Akku auf einer ebenen und stabilen Oberfläche lagerst.

Wenn du deinen Akku einmal aufladen musst, solltest du dies unter denselben Bedingungen durchführen. Achte darauf, den Akku nicht bei „voller Ladung“ oder „leer“ zu lagern: Dadurch verschleißt er schneller. Vermeide zudem Temperaturen unter dem Nullpunkt und über 40°C: Bei einer Lagerung des Akkus von lediglich zwei Stunden unter diesen Temperaturen können die Lithium-Ionen Zellen deines Akkus bereits beschädigt werden.

WAS MUSS ICH NACH DER WINTERPAUSE BEACHTEN?

Hast du dein Fahrrad länger als vier Monate nicht genutzt, ist ein Termin beim Fachhändler bzw. eine Wartung deines E-Bikes in jedem Fall zu empfehlen.

Vor deiner ersten Tour solltest du den Akku vollständig aufladen. Erst wenn du deinen Akku leergefahren hast, solltest du ihn zum zweiten Mal zu 100% laden – anschließend kannst du deinen Akku wieder laden wie bisher. Dieses Vorgehen hilft deinem Batteriemanagement, die Akkukapazität richtig zu berechnen.

WARRANTY

HOW LONG IS THE WARRANTY PERIOD OF MY GHOST-BIKE?

HOW DO I CLAIM A PRODUCT?

If you notice a technical defect on your bike and would like to complain about it, please contact the dealer from whom you purchased the bike first. He will help you or get in touch with us. All further steps will then be clarified between the dealer and our service department. Important to know: An obligation to deal with complaints applies only to the dealer who sold the product to you. Other dealers may carry out complaints processing on a voluntary basis, but are not obliged to do so.

Dealer

Find your GHOST bike near you

Here is a list of all authorized GHOST dealers. Just enter your zip code or city and click search to see a list of all dealers near you.

On the dealer page, you will see the available models. Please also contact the dealer directly to find out if your dream bike is available today.

Please note that we can’t guarantee that the information is up-to-date, correct and complete. If in doubt, please contact the dealer directly to find out if the bike is still available.

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