FREQUENTLY ASKED QUESTIONS
HERE YOU'LL FIND THE ANSWERS
You can buy GHOST bikes from specialist dealers. You can find a GHOST dealer near you via the dealer search.
You can also order a bike directly from our website to your home or to the dealer if you have an address in Germany.
In order to get you into the full riding enjoyment, your bike should of course fit perfectly to your height. That's why you can use our size finder, which you can find on every product page, to find the right size for you. Simply enter your body measurements and your frame size will be determined. Free of charge and directly visible.
The good thing about it: You only have to enter your data once and you will automatically be shown the right size for every bike.
We usually list the weight of the respective model under "Specs". If the information is missing, we do not have the weight of the series models yet.
Each bike has to be used within and according to their range of use. If a bike is exposed to more stress than intended in its specific range of use, the bike and/or its parts may be damaged or break. Therefore it is essential to follow our recommendations for max. allowed total weight (= weight of the bike plus fully geared rider plus luggage/back pack).
Please also note the restrictions of the wheel and rim manufacturers DT Swiss, Mavic and Tune. If you are unsure, send us a message via the contact form.
Do you have questions about your GHOST bike? MTB-News.de and eMTB-News.de each have a manufacturer forum where GHOST riders and users can exchange information. Both forums are moderated by the GHOST service team.
Bikes with aluminium frame can basically be used on the usual types of roller trainers (roller trainers with rear gear clamping and loose roller without fixed clamping). Bikes with carbon frames may only be used on a loose roll, i.e. without any clamping.
Transport on a roof or rear rack of a car causes loads that can damage your bike. Therefore, we recommend that you only transport your bike inside your car and do without a bike carrier. Your bike will thank you.
SUPERFIT BY GHOST
From now on, we rely on a specially developed algorithm for the holistic calculation of our so-called "from-rider-to-bike-geometries". This algorithm is called SuperFit. The bike no longer has to be "adapted" to the rider, because it fits almost every biker perfectly ("from-rider-to-bike"). This makes cycling intuitive and carefree – without any pain.
Currently, SuperFit bikes cover a body height range from 156 cm to 196 cm perfectly. The resulting frame sizes are XS – XL. Riders shorter than 156 cm fall into the kids / youth bike category. However, we don’t have any suitable bikes for riders taller than 196 cm at the moment.
SuperFit is not bike-fitting. Bike-fitting means to fit a bike as well as possible to the individual body shape of the rider. SuperFit means the design of the bike is already based on scientific data on human body proportions – thus, the bike already fits any height between 156 and 196 cm perfectly. Minimal final adjustments like saddle width and brake lever width may be made.
If you have questions please contact the nearest GHOST dealer. Besides that you can always get in touch with our service team through the contact form.
SuperFit bikes are available in different equipment versions in order to satisfy every biker and his or her demands. Whether you are a beginner or a professional, our range features the right level for everyone.
Base: designed for first-timers. Normal bike use.
Essential: for the occasional hobby biker. Suitable for the road and easy terrain. No special features.
Universal: for the active hobby biker and daily use.
Advanced: for demanding bike lovers. High-end quality and best components. Equipped with additional tech features.
Pro: for demanding professionals who know exactly what they want and what they need. Premium quality components. Designed for tough competitive race conditions.
Yes, all new GHOST designs will be based on the SuperFit concept.
Maximum brake disc diameters are permitted, which have actually been installed on the models of a particular series and model year. This applies to both the rear and the front, even if the fork manufacturer should release larger brake discs for its fork model.
Basically, our statement is not to exceed the original tyre size. However, caution should also be taken when replacing the original tyres with tyres of the same size but from another manufacturer. Tires can vary in width and height, despite the same size specifications. For this reason, and also because the remaining space between tyres and fixed parts (frame, fork and other parts) is a matter of millimetres, it is essential to check whether an exchange tyre has enough space.
The following minimum distances between tyres on fixed parts must be met:
- 4mm for road bikes and
- 6mm for all other wheels
When replacing suspension components, it is essential to take over the dimensions of the original parts. Especially with the shock, care must be taken to ensure that the installation length, the mounting dimensions of the bushings and the stroke match the original elements. With other dimensions, the riding behavior deteriorates and can even lead to frame damage. In the case of forks, it is usually sufficient to take over the travel of the original fork, as the installation lengths vary only minimally with the same travel.
Some of our wheels have a standard kick-stand mount near the bottom bracket (stand plate) or at the drop-out (KSA 40). If none of these mounts are available, there is the possibility to install universal rear kick-stands. On hardtails, either a stand with chain and seat stay clamp or a stand can be mounted, which is clamped under the quick release of the rear wheel. For full suspension frames (fullies) only the kick-stands with quick release clamp are suitable.
Attention: If a stand is clamped under the quick release of the rear wheel, it must be ensured that the threaded rod of the quick release still fully grips into the thread of the quick release nut despite the stand. Stands that are clamped only to the chain stay are not approved.
Note: Due to the large number of stand types and brands on the market, it is not possible to make a statement whether all stands with the corresponding holder fit your bike. Therefore, it is best to get advice from your GHOST dealer.
Important: No stand may be attached to wheels with carbon rear end.
We do not approve the subsequent installation of electric drives on our bikes, as this creates loads for which our bikes are not designed.
If the corresponding threaded eyelets are present in the seat stays and drop-outs, a luggage carrier may also be attached. If these eyelets are not available, no carrier system may be mounted.
Trailer mounting has been allowed on all GHOST aluminium hardtails since 2017. The assembly must be carried out by experts in compliance with all manufacturer's specifications.
Riding your e-bike in winter is no problem. Please note, however, that especially in adverse conditions such as snow or ice, you should only get on your bike if you are confident that you can do so under the difficult conditions!
Do not use a strong engine support (TURBO mode) when starting off, as this makes it easier for your wheels to spin in snow and slush. In addition, the tyre tread will be affected. After your ride, you should remove the battery from your bike, store it at room temperature and only reinsert it when you start riding.
In low temperatures, the battery of your bike loses capacity, which in turn has a negative effect on the range of your e-bike. Please bear this in mind before you set off on your tour.
You can protect your battery in winter with a neoprene cover from a specialist shop.
If you stop riding, you should also remove the battery, store it at room temperature and only reinsert it when you start riding.
If the e-bike will not be used for an extended period of time (1 month or more), you should do the following:
Remove the battery when it is at 30-60% charge capacity (2-3 strokes)
Store the battery in a dry place at 10-20°C
For YAMAHA batteries: Check the battery charge level weekly and charge for approx. 10 min. if necessary (when the battery level is low).
BOSCH batteries do not need to be recharged.
Your e-bike should be stored in a place protected from the weather, e.g. in the cellar, garage or under a carport. Do not forget to recharge your bike battery before your first tour.
Over time, your battery loses capacity, partly due to self-discharge. However, you can maximise the life of your battery by storing it correctly.
You should therefore store your battery in a dry, well-ventilated place that is protected from moisture and sunlight, at a temperature of approx. 10-20°C. The optimum storage temperature, which prevents or slows down the ageing process of the battery, is a constant 10°C (50°F). Make sure that you store the battery on a flat and stable surface.
If you ever need to charge your battery, you should do so under the same conditions. Be careful not to store the battery when it is "fully charged" or "empty": this will cause it to wear out more quickly. Also, avoid temperatures below zero and above 40°C: Storing the battery for just two hours below these temperatures can damage the lithium-ion cells of your battery.
If you have not used your bike for more than four months, an appointment with a specialist dealer or maintenance of your e-bike is recommended in any case.
Before your first tour, you should fully charge the battery. Only when you have used up your battery should you charge it to 100% for the second time - then you can charge your battery again as before. This procedure helps your battery management system to calculate the battery capacity correctly.
If you notice a technical defect on your bike and would like to complain about it, please contact the dealer from whom you purchased the bike first. He will help you or get in touch with us. All further steps will then be clarified between the dealer and our service department. Important to know: An obligation to deal with complaints applies only to the dealer who sold the product to you. Other dealers may carry out complaints processing on a voluntary basis, but are not obliged to do so.
Product responsibility still takes manufacturers to task when their products have reached the end of their life cycle. This includes proper disposal and environmentally friendly recycling.
GHOST-Bikes GmbH sells its products worldwide. We take responsibility for the disposal of our products beyond the German borders and already offer the trade products licensed in accordance with national environmental regulations in many countries.
The extended manufacturer responsibility mainly concerns the return and recycling of your electrical appliances, batteries and/or packaging.
There are numerous laws and regulations worldwide that govern the take-back and disposal of old electrical appliances. The most internationally known directive is the European WEEE Directive 2002/96/EC and its amendment 2012/19/EU in Europe. This directive regulates, among other things, the environmentally sound disposal of waste electrical and electronic equipment (WEEE).
Here, too, country-specific take-back obligations have been established in many countries around the world as a requirement for the manufacturers of the products, among others. In addition to the European Battery Directive 2006/66/EC, there are many other laws worldwide that regulate the return and recycling of batteries and accumulators.
If packaging waste is generated after the sale of products, it is covered in many countries by the country-specific take-back obligations within the framework of extended producer responsibility.
Here, too, the best-known directive is probably an EU directive. In our case, the Packaging Waste Directive 94/62/EC, combined with its adaptations in 97/129/EC.
Electrical equipment (waste electrical equipment)
Many products of GHOST-Bikes GmbH are classified as electrical equipment according to the WEEE Directive. For example, in the case of the e-bike, the entire vehicle, minus all the batteries it contains, is considered to be waste electrical equipment.
If individual components of the drive system have to be disposed of, then these are of course also classified as waste electrical equipment.
In addition, the following general bicycle components are also affected by the definition:
LED rear light
Bicycle computers and parts of electric gearsticks or damping systems
as well as other electrical accessories.
Batteries (Li-ion batteries and various types of batteries)
In general, all types of batteries and accumulators are affected by the regulations. The lithium-ion batteries for our ePerformance products make up the largest part of our batteries/accumulators.
In addition there are
smaller batteries such as display batteries,
batteries in electrical circuits
or damping systems
as well as disposable batteries in other accessories.
Packaging (transport and sales packaging)
GHOST-Bikes GmbH ships all of its vehicles and accessories to the specialised trade packed in cardboard boxes.
This transport and partly also sales packaging consists of cardboard and plastic.
Do not dispose of your vehicle in household waste. Hand it in at a municipal collection point or at a recycling centre. Alternatively, there are collections organised by municipalities or companies. Contact your local municipality or city council or look for information in your mail.
Electrical elements, batteries and accumulators
In the case of pedelecs, S-pedelecs, bicycles with electric gears or shock absorbers, all batteries and rechargeable batteries or removable operating parts containing batteries and rechargeable batteries must be removed beforehand. I.e. the batteries of the drive system, displays with permanently installed batteries, batteries installed in or on the frame for shifting or damping systems, etc. In the case of removable displays with a permanently installed battery, displays that still provide an active display after removal from the holder and do not have a recognisable battery compartment on the back, the entire display must be disposed of. It is only permitted to open a battery compartment accessible from the outside (usually a button cell). The display housing must not be opened to remove a permanently installed battery. Permanently installed display batteries are usually lithium-ion batteries and therefore hazardous waste. They must not be disposed of in household waste, but must be taken to a local authority collection point or a recycling centre. This also applies to replaced rechargeable batteries that cannot be used any longer due to wear or a defect. Please also observe the information in the chapter "Safety instructions / Battery safety instructions" in the supplementary instruction manual for pedelecs, S-pedelecs. Commercially available batteries - so-called portable batteries - can not only be handed in at a municipal collection point or a recycling centre, but can also be thrown into battery collection boxes that are set up in various shops. After the battery(ies) or accumulator(s) have been removed, the remainder of the vehicle is designated as waste electrical equipment and must then be recycled separately. Here, too, your dealer, but also the collection point of the municipality or a recycling centre can help you.
Note on the identification of batteries and accumulators
In order to clearly identify batteries or accumulators contained in electrical or electronic equipment, pay attention to the labelling of the equipment as well as to the description in the enclosed operating instructions. By identifying the type, the type and the substances and materials used, conclusions can be drawn about proper handling and disposal.
If batteries or accumulators contain mercury (Hg), cadmium (Cd) or lead (Pb), you will find the respective chemical symbol below the symbol of the crossed-out dustbin.
Electronic components and accessories
If LED headlights, LED tail lights or hub dynamos, as well as accessories such as bicycle computers or navigation devices are replaced or defective, they must also be disposed of separately. Leave such parts and devices at a municipal collection point or a recycling centre.
Note on deletion of personal data
If an electronic component is disposed of that allows personal data to be entered, stored or transferred to it, this data must be deleted before disposal. The owner of the device is responsible for this.
Packaging with which our vehicles are protected during shipment from us as manufacturer to the specialist trade is called transport packaging. As the manufacturer, we are affiliated with a return system to ensure that the packaging is disposed of correctly and according to type. This system is contacted by the specialist trade with the information provided by us. The system partner then takes back the sorted transport packaging from the specialist retailer.
Packaging that the end consumer purchases from the specialist trade with our accessory or spare part product is referred to as sales packaging. This must then be disposed of by the end consumer at the place of residence. As a rule, this can even be handed in to the specialist retailer directly after purchase. Paper, cardboard and cartons should be disposed of as waste paper, while films and other plastics should be collected as recyclables.
Separation by type can be done with the help of the labels that are usually affixed or applied. Three arrows arranged as a triangle and an additional marking with letters and/or numbers (coding) indicate the material used.
Example of frequently used codes
Stoff Abkürzung Nummer
… … …
Polyethylen niedriger Dichte LDPE 4
Polypropylen PP 5
Polystyrol PS 6
… … …
Wellpappe PAP 20
Sonstige Pappe PAP 21
Papier PAP 22
… … …
Example of a possible sorting instruction for France
This marking can be found on sales packaging which has been applied for the French market.
Tyres and inner tubes must not always be disposed of in household waste. Find out from your specialist dealer whether they will take care of collection and disposal or hand them in at a recycling centre or collection point in your municipality or city council.
Lubricants and care products
Do not dispose of lubricants and care products in household waste, in the sewage system or in nature. These must be taken to a collection point for special waste.